All Your Questions Answered

What is the Veterans In Crisis Line?

Veterans In Crisis Line is run by our team of volunteer Listeners and is currently open from 10 am until midnight, 7 days a week. The volunteers are managed by Kate, who is a fully qualified counsellor and is studying for a Masters Degree. We have 20 plus volunteers at the moment and plan to recruit more as we intend to operate the line 24/7 in the future. 

We do not pay any of the Listeners, they do it because they are from the Armed Forces community or actually veterans themselves. Many of them have experience of Post Traumatic Stress Disorder. Some have suffered in the past and others have had a family member or colleague who has suffered with it.

Our Listeners have access to online training resources and up to date information supplied by NHS Health Education England but are not qualified to give medical advice.

If you have a medical emergency, are physically injured in any way or are in immediate danger you should contact Emergency Services on 999. 



Who can call Veterans In Crisis?

A veteran as defined in the Armed Forces Covenant as anyone who has served in Her Majesty's Armed Forces for at least one day including Regulars and Reserves, Merchant Mariners who have served on any vessel involved in legally defined military operations.

We welcome any veteran of the Armed Forces to give us a call for a chat or to tell us about their problems and we will do all we can to assist by listening and offering a sympathetic ear, try to work with our callers towards positive solutions and outcomes.

We also welcome family members of veterans who may be suffering as a result of a loved one's PTSD to give us a call.

If you know of a veteran who is in need of assistance and you are worried about their safety, if they are in immediate danger you should contact 999, but if you want information about what they can do to relieve the symptoms, suffering or where to go to get help, you are welcome to call us and we will be happy to discuss the various options available to you and your loved one. 

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Is it a confidential service?

Calling Veterans In Crisis is almost always confidential, our Listeners will never divulge any of the information that you give them or anything you tell them without your express permission unless a young person is believed to be in danger or there is an immediate risk to National Security