The PTSD Project

Veterans In Crisis Line

If you are feeling low, need somebody to talk to, then please give us a ring on the number above, it is free from landlines and from most mobile plans. We can call you straight back too.

The service is confidential & anonymous.

We are there for you whenever you need us. You can talk about anything you want to but we are not qualified to give medical advice or make referrals to other agencies. If you have a non urgent medical problem you can call 101 and if you are in immediate danger or injured in any way you should call 999. 

Our Listeners are volunteers and all have a close personal connection to the Armed Forces either because they are a veteran personally or because a family member is either serving or served in the past.

Volunteers are doing this job for the right reasons, because they care, which is why we are so proud of each and every one of them, please show them the respect they deserve, they will certainly show you the respect you deserve as a veteran of the Armed Forces. You are our heroes and we will help you in any way we can.

If there is something you require support with that is not provided for within our services, we can put you in touch with other organisations among our trusted partners.

Veterans In Crisis is a confidential service. Let’s talk about exactly what that means.

What does confidentiality mean?

Confidentiality means that we won’t tell anyone else what you’ve said.

It’s important to be able to talk about what’s going on in your life knowing it won’t be passed on to anyone else. advisers understand this, and are here to support you.

When you contact Veterans In Crisis, what you tell us won’t be passed on to any other person or organisation outside of The PTSD Project UK unless you want it to. Sometimes the helpline adviser you are talking with may need to discuss what you’ve said with a colleague to make sure we give you the best help we possibly can.

Is Veterans In Crisis always confidential?

Veterans In Crisis is almost always confidential. There are rare occasions when we are required to tell someone what you have told us. We would only need to do or say something if:

  • You tell us that a child or young person is being hurt
  • You tell us that you are seriously harming another person
  • You tell us about a child or young person who is at risk of harm
  • You are in a life threatening situation (in immediate danger)

If you have any questions about confidentiality you can ask the Veterans In Crisis volunteer at the beginning of your call.

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